ZOZO helps

Technical and functional support for ZOZO RCAM clients

We provide support to our clients on all stages of the projects beginning from the concept development to project execution and through the following informational system support.
Our approach to support services packages is individual and is based upon tasks and requirements of our clients.

Our customer service team consists of:

  • Support specialists of all lines;
  • Business consultants;
  • Mathematicians;
  • Developers.

ALL OUR CLIENTS GET THE FOLLOWING AS STANDARD:

Regular system update

You have access to the new functional of the solution from the very start.

You get informed about upcoming functional updates

You learn about functional updates in advance.

You have the opportunity to affect the development of the company’s product strategy

Your requests and desires will be taken into account and included to the product development plan wherever feasible.

APART FROM THE TECHNICAL SUPPORT, OUR CLIENTS MAY GET FUNCTIONAL SUPPORT, INCLUDING:

  • Development of extended functional of the system to your needs and the following development support (including development of individual mathematical models).
  • Processes analysis (as is), search for bottlenecks and draw up of road maps for optimization (to be).
  • Methodological client support on implementation stages and following solution support.
  • Trainings for specialists working for the client.
  • Extended scenarios of support (individual SLA).

ASK A QUESTION

You may always address your question to our customer support service


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